Operations Associate

Overview

In this role you support a lean Operations function across Finance, People and the broader business at Snowplow. You’ll work directly with the Financial Controller and People Director, handling cross-functional tasks from month-end to event planning. The position offers exposure to scaleup dynamics and a pathway into operations careers. You’ll use AI as a default working tool to boost productivity and accuracy. This is an early-stage role designed to grow with the company as it scales.

Pay / Benefits

• Meaningful equity stake
• Competitive Base Salary
• Flexible working
• Generous PTO
• Private Medical Insurance
• MacBook and home office equipment allowance

Responsibilities

• Support month-end processes: manage management accounts inputs, reconcile balances, and perform basic analyses against Xero
• AP inbox and payment cycle: process transactions in Spendesk and expenses in Deel, draft payment runs, and chase approvals
• Invoicing, collections and customer follow-up for payments
• US healthcare administration tasks: update monthly control sheet and draft premium allocation journal
• Audit support: gather documents for audit requests and proofread financial statements
• Workplace management: oversee WeWork spaces, supplies, access, vendor contacts and office needs
• Events and socials: plan and run team socials and company events
• Company communications admin: assemble all-hands and update decks with inputs from across the business
• Travel coordination: arrange leadership and board travel logistics
• People operations support: onboarding/offboarding checks, contract paperwork, HRIS data accuracy
• HR admin backbone: ensure employee lifecycle hygiene and records integrity
• Across Operations: support financial analysis, vendor reviews, process improvements and special projects

Key requirements

• 1–3 years of experience or strong graduate record
• Experience with AI tools or ability to work with Claude or equivalent and explain usage
• Strong spreadsheets skills in Google Sheets or Excel
• Ability to sequence work with conflicting priorities
• Direct communication style with proactive questions and early problem escalation
• High attention to detail and discretion with confidential information
• Comfort with variety and dynamic tasks
• Bonus: experience in scaleup or fast-growing environments; exposure to Xero, Spendesk or Deel

• clear and direct communication
• strong prioritization and time management
• high discretion and trustworthiness
• Google Sheets or Excel
• Xero
• Spendesk

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