In this role you will support Corporate Account Managers in delivering financial education to public sector clients, ensuring a seamless client experience. You will operate in a fast-paced, office-based environment in Liverpool, coordinating seminars and maintaining client data. You’ll act as a primary contact for queries and help grow engagement, reporting on outcomes and ensuring accuracy across systems. This is a growth-focused opportunity within a reputable financial wellbeing firm, offering structured hours and room for development.
Pay / Benefits
Bonus scheme
Structured Monday-Friday hours
Modern office in Liverpool City Centre
Ongoing training
Opportunity for progression
Supportive team environment
Responsibilities
Support Corporate Account Managers in nurturing and expanding client relationships
Coordinate seminars, logistics, and coach diaries
Serve as main contact for clients via phone and email
Ensure delegates receive accurate information and timely updates
Maintain and update internal systems (Microsoft Dynamics CRM)
Monitor seminar feedback and drive follow-up actions
Identify opportunities to enhance client engagement and service delivery
Produce internal and external reports and data
Conduct regular system audits for data accuracy
Key requirements
Degree in finance-related subject or background in customer service, sales, or administration
Experience in customer service, sales, or administrative roles
Strong written and verbal communication skills
Ability to manage multiple clients and deadlines
Highly organized with attention to detail
Confidence in a target-driven environment
Proactive and solutions-focused mindset
Desirable: CRM experience (Dynamics, Salesforce); knowledge of financial services; intermediate Microsoft Office skills
Strong communication
Organized and detail-oriented
Proactive problem-solver
Client-facing demeanor
CRM systems (Microsoft Dynamics, Salesforce)
Microsoft Office (Excel, PowerPoint, Outlook, Word, Teams)
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