Security Service Engineer

Overview

In this role you will maintain CCTV, intruder, and access control systems while delivering high-quality customer service. You will assist with on-site documentation and reporting, and participate in continuous training to support professional development. The position involves handling a variety of related duties as required, contributing to secure, reliable client environments. You will work in a fast-paced setting with high-end clients, applying practical troubleshooting and IT skills to keep systems performing optimally.

Responsibilities

• Maintain CCTV, intruder, and access control systems
• Deliver high-caliber customer service to clients
• Assist with on-site documentation for customer files
• Participate in continuous professional development and training
• Perform related duties as required

Key requirements

• Competent with technology such as laptops, measuring devices, smartphones
• Confident IT skills, especially Microsoft Word and Excel for reports, timesheets, asset registers
• Strong customer service abilities for dealing with high-end clients
• Excellent troubleshooting skills
• Ability to work on own initiative
• Knowledge of relevant industry standards

• customer service
• troubleshooting
• initiative
• CCTV systems
• intruder and access control
• Microsoft Word

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