Field Service Engineer (Stoke)

We're looking for a Field Service Engineer with plumbing, pipework or white goods experience to join and contribute to the success of an expanding, innovative subscription-based business in the domestic water systems sector.

This role will cover the Stoke & Derby area (ST & DE postcodes) .

This business places a strong emphasis on company culture , with incentives designed to recognise hard work and give employees the opportunity to achieve strong on-target earnings .

The role does not require specific industry experience as full training will be provided, however you must drive and have solid experience working in a field service role. Progression opportunities will also be available due to company growth!

The Role

As a Field Service Engineer, you'll be the hero ensuring customers get the most out of their game-changing water systems, making installations a breeze and providing top-notch maintenance on every interaction.

This includes:

• Covering your allocated region and assisting others in your team if needed.
• Installing or repairing systems for customers in their homes.
• Identifying and fixing issues first time to avoid return visits.
• Provide an awesome customer experience from the first call until leaving their property.
• Ensure all work is completed to the highest standards, leaving homes clean & tidy.
• Set up and demonstrate the product for the customer, ensuring they enjoy all the amazing features.
• Positive and frequent communication with the scheduling and stock teams to ensure issues are swiftly resolved.
• Go out of your way to drive positive reviews and customer recommendations.
• Follow all Stand Operating Procedures and defined processes, accurately recording information in the systems.
• Record all stock consumption accurately to ensure your van stock aligns to system counts.

About YOU!

Please note candidates must live in an ST or DE postcode to be considered

• Basic plumbing, pipework, white goods or domestic appliance installation experience (full training is still given).
• A winning smile and engaging personality.
• A Team Player - somebody who values getting out what you put in.
• History of being a star in a previous field service role.
• Excellent communication and people skills!
• Work independently like a pro and know how to juggle priorities.
• A valid driver's licence and a squeaky-clean driving record.

Salary, perks & incentives:

The company offer a competitive basic salary of £28,000 - £30,000 (depending on experience), with an OTE of up to £38,000 and potentially beyond. This is based on a 37.5 hour, Monday - Friday working week.

You will also benefit from a company vehicle which can be used for personal use, all expenses covered, 23 days holiday, and progression opportunities for the right people.

Please note that due to a very high volume of applications we are unable to respond to each individual applicant. If you have not heard back within one week please assume that your application has unfortunately, on this occasion, been unsuccessful

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