Engineer Co-Ordinator

We here at Siamo Recruitment are working with a market leader who are specialists inproperty security.Due to continued investment and expansion our client is looking to welcome a talented and client focussed Engineer Co-Ordinator and Planner.
Our client continues to widen their customer base working within residential, construction, commercial property and social housing were they continue to be the 1st choice.
The mindset: Embracing innovation and technology while keeping people at the heart of everything they do. With a reputation built on trust, reliability, and consistently delivering outstanding customer experiences.
Due to the nature of the role Engineer scheduling exposure is essential.

Our clients benefits:

• 22 days + 8 bank holiday annual leave entitlement
• Company bonus scheme
• Life insurance
• Company sick pay
• EAP programme
• Onsite mental health champions
• Excellent career opportunities and development

As the Engineer Co-Ordinator you will hold the below responsibilities:

• Plan and coordinate daily workloads for in-house security and technology installation engineers.
• Schedule and manage third-party suppliers.
• Maximise engineer utilisation while minimising travel time and operational costs.
• Coordinate installations, maintenance visits, removals, emergency call-outs and reactive works.
• Monitor engineer capacity and proactively manage changing priorities throughout the working day.
• Liaise with customers to arrange appointments, provide updates and manage expectations.
• Build and maintain strong working relationships with subcontractors and external partners.
• Monitor job progress and quickly resolve scheduling conflicts or operational issues.
• Ensure all completed works are accurately closed within company systems and prepared for invoicing.
• Maintain accurate records within CRM and job management systems.
• Support continuous improvement of planning processes and operational efficiency.
• Ensure service level agreements (SLAs), customer deadlines and business KPIs are consistently achieved,

The ideal candidate for this role will hold the below:

• Previous scheduling exposure is essential
• Previous Engineer co-ordination is essential
• Previous exposure working security would be advantageous
• Previous exposure working with all departments
• Anility to prioritise
• Excellent communication skills
• Full UK Driving License

Likeminded job titles: Engineering Planner, Service Coordinator, Operations Coordinator, Field Service Planning/Planner, Scheduler & Service Administrator.
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