Optical Assistant - Online Retailer

Overview

Optical Assistant - Online Retailer - Bury (Greater Manchester). A fantastic opportunity has arisen for an experienced Optical Assistant to join the customer service team of one of the UK's largest independent online retailer of luxury sunglasses and prescription eyewear. Based at a modern head office in Bury, you'll support customers through their eyewear journey, offering expert product and prescription advice via email, live chat, and phone. You'll be part of a fast-growing business with over 26,000 five-star Trustpilot reviews and a strong reputation for customer excellence.

Details

Salary: £24,000 - £25,000 | Full or Part Time (min 30 hours/week) | Permanent

Location: Head Office, Bury, Greater Manchester

Responsibilities

Assist customers with frame and lens selection for prescription eyewear
Handle enquiries via phone, email, and live chat
Offer expert advice on prescription lenses, product features, and styling
Support order tracking, aftercare, and customer issue resolution
Work closely with in-house teams including the optical lab and fulfilment

Qualifications

Proven experience as an Optical Assistant
Strong product knowledge across prescription lenses and designer eyewear
Excellent communication and multitasking skills
Confident using IT systems in a customer service setting
Calm, professional, and proactive attitude

Benefits

Salary: £24,500 - £25,000 (depending on experience)
Hours: Full or part time (30 - 37.5 hours/week), 9am - 5pm
Primarily Monday to Friday with occasional weekends
Holidays: 26 days + Bank Holidays
Staff discount, pension scheme, professional development fees paid

To Apply

Click 'Apply Now'

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