Global Fraud Director - Payments

• Location: London, Hybrid (1 day per week minimum in London office)

We have been engaged by our client, a high growth, regulated, international payments and embedded finance platform, to support them in hiring a Global Fraud Director to join their leadership team. This is a pivotal role at a busy time of significant business change, and the successful candidate will play a central role in shaping and embedding a sustainable global fraud framework.

This position sits within the first line fraud and financial crime function and carries global responsibility across card, banking & payment products.

The Global Fraud Director will define and execute the global fraud strategy, ensuring robust prevention and detection capabilities while enabling commercial growth and delivering strong customer outcomes. They will provide strategic and operational leadership across fraud operations, technology, and controls, acting as the senior fraud subject matter expert across the company, as they continue to scale B2B and B2B2C payment programmes.

More about the role

• Oversee global fraud operations including alert handling, rule optimisation, chargeback management, loss mitigation, and external agency requests
• Build and lead a high-performing global fraud team with clear objectives, performance metrics, and accountability
• Lead the fraud function through a period of change, as we transition to a global domain-based structure
• Continuously enhance fraud detection rules, workflows, scoring models, and monitoring logic across fraud and case management platforms
• Provide expert fraud risk guidance to Executive, Product, Technology, Compliance, Risk, and Operations teams
• Lead fraud input into the design and implementation of a new financial crime technology stack
• Establish and maintain global fraud policies, procedures, and control documentation
• Manage relationships with payment schemes, banking partners, processors, and customers in relation to fraud events and chargebacks
• Lead the fraud function through a period of operating model transformation, transitioning to a global domain-based structure
• Design and deliver clear MI and reporting frameworks for senior stakeholders

More about you

• Significant senior-level fraud leadership experience within a regulated EMI, card issuer, payments processor, gateway or payments fintech
• Deep expertise in card and banking payments fraud, including strong knowledge of 3DS configuration, contactless risk, transaction monitoring, and fraud prevention at scale
• Strong understanding of card scheme and chargeback rules (Visa and Mastercard)
• Proven experience leading teams through change, including operating model redesign and systems implementation
• Demonstrated ability to build high-performing, accountable teams with a continuous improvement mindset
• Excellent stakeholder management and communication skills
• Strong organisational capability with the ability to manage multiple priorities in a fast-paced environment

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