Resident Assistant

The organisation

This organisation operates at scale within the UK build-to-rent market, delivering professionally managed rental homes alongside high-quality resident amenities. They are known for their resident-first approach, commitment to community building, and investment in long-term neighbourhoods.

The role

The Resident Services Leasing Associate plays a pivotal role in both customer service and leasing activity, ensuring homes are let efficiently while maintaining a strong resident experience.

Key responsibilities include:

• Delivering the organisation’s customer service standards.
• Conducting viewings and supporting prospective residents through the lettings journey.
• Managing inbound leads and customer communication using Salesforce.
• Working closely with the Lettings Manager to ensure homes are ready for letting.
• Commencing the leasing journey, including Right to Rent checks and references.
• Providing feedback to internal stakeholders based on customer insights.
• Managing amenity bookings, resident enquiries, and day-to-day front-of-house activity.
• Supporting income management, tenancy processes, and resident engagement.
• Handling complaints professionally and to resolution.
• Preparing shift handovers and managing keys, parcels, and visitor logs.

The Resident Services Leasing Associate role balances commercial awareness with service delivery.

The skills needed

To succeed as a Resident Services Leasing Associate, you will demonstrate:

• Working knowledge of leasing within residential, hospitality, or travel-led environments.
• Previous experience supporting lettings or leasing activity.
• Strong communication and listening skills.
• Confidence working towards targets.
• Awareness of Health & Safety requirements on site.
• Experience working as part of a collaborative team.
• Familiarity with CRM systems, ideally Salesforce.

Property or customer service qualifications would be advantageous.

Next steps

Applications are being reviewed on an ongoing basis, with interviews expected shortly.

Due to the volume of applications received, if you don’t hear back from us, please assume your application has been unsuccessful on this occasion.

If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let your Cobalt consultant know.

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