Resident Services Associate

Resident Services Associate

The Organisation

We are working with an established and growing organisation within the Build to Rent sector to recruit a Resident Services Associate for one of its residential communities in Sheffield.

With a strong reputation for delivering high-quality homes and exceptional customer experiences, our client places people at the heart of everything they do. They are committed to creating welcoming communities, investing in their colleagues and promoting an inclusive workplace where everyone can thrive. This is an excellent opportunity to join a business that offers genuine career development within a growing sector.

The Role

As a Resident Services Associate, you will report to the Resident Manager and play a key role in delivering an outstanding experience for residents and visitors. This varied, front-facing position combines customer service, community engagement and operational support to ensure the building is maintained to a high standard and residents receive a seamless service.

Responsibilities

• Delivering a professional and welcoming front of house service for residents and visitors.
• Managing reception duties, meet and greets, parcel handling and resident enquiries.
• Supporting lettings viewings, property inspections and occupancy processes.
• Assisting with the day-to-day management of amenity spaces and communal areas.
• Working closely with colleagues to deliver a consistent resident experience.
• Encouraging resident engagement and supporting community events.
• Maintaining high standards across both front and back of house operations.
• Supporting tenancy administration and income management activities where required.
• Building positive relationships with residents, contractors and external partners.

Skills & Experience

• Previous experience within hospitality, travel, customer service or a market-rented residential environment.
• Outstanding customer service skills with a genuine passion for creating positive experiences.
• Excellent verbal and written communication skills.
• The ability to build effective relationships with residents, colleagues and stakeholders.
• Experience working collaboratively within a team.
• An awareness of health and safety responsibilities within a customer-facing environment.
• A positive, organised and resilient approach to work.
• Previous experience within the property sector would be advantageous but is not essential.
• Experience supporting events or resident engagement activities would be beneficial.
• Property or customer service qualifications would be advantageous.

What's on Offer

• Competitive salary and benefits package.
• The opportunity to develop your career within the growing Build to Rent sector.
• A varied Resident Services Associate position where no two days are the same.
• The chance to join a collaborative and supportive team.
• Ongoing learning and development opportunities.

If you're a customer-focused professional looking for your next Resident Services Associate opportunity, we'd love to hear from you. Apply now, as interviews are expected to take place shortly.

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