Customer Service Apprentice

Leeds Source: WhatJobs

£8.00 - £12.71 per hour

Salary: £8.00 - £12.71 per hour, depending on experience

Closing Date:

Looking to kick-start your career in customer service? Join Gough and Kelly as a Customer Service Apprentice and learn, grow, and build valuable skills in a supportive and fast-paced environment.

The position

40 hours per week
To complete the Level 2 Customer Service Practitioner Apprenticeship

Gough and Kelly value hard work and commitment, and in return, we are committed to giving back to our employees. We have an excellent and ever-growing benefits package to set you on the right path from the day you join us:

Holiday entitlement – increasing to 24 days, with length of service, plus 8 bank holidays
Employee Assistance Programme (EAP)
Private Healthcare Scheme (with length of service)
Employee Benefits Programme (with length of service)
Ongoing training and mentoring, with development and progression opportunities
Pension Scheme
Cycle to Work Scheme
Company social events

Responsibilities

To answer, handle and direct customer, supplier and staff queries via email and telephone and to keep customers informed throughout the entire process.
To check and edit completed engineer job sheets, ensuring that all information is correct and up to date, then sending to the customer directly via email.
To scan and file engineering paperwork, ensuring that all documents are stored correctly and can be accessed easily.
To keep track of relevant service information by updating spreadsheets.
To prepare parcels and keep track of receipts, ensuring that all parcels are sent and received in a timely and efficient manner.
To attend all college sessions and complete assessments as required.
To take responsibility for applying all college learning to your role, to understand the combination of academic and practical elements of business administration.
To interact with the service team and assist in ensuring the efficient and smooth day-to-day operation of the office by carrying out additional duties, as required.

The ideal candidate will

Possess Grade C/4 or above in Maths and English
Have a minimum of 1 year of customer service experience (preferable)
Be driven and willing to learn
Possess excellent customer service skills and experience
Have strong verbal and written communication skills
Possess strong organisational abilities
Have strong computer literacy skills
Be professional, reliable, punctual, and flexible

Gough and Kelly are an equal opportunities employer. We are committed not only to our legal obligations but also to the positive promotion of equality of opportunity in all aspects of employment.

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Full job description from WhatJobs. Apply for this role →