Based within CPIs International Customer Care Team to provide support to our customer organisations and certified instructors. This position requires written and verbal communication with CPIs French customers in their native language as well as our worldwide English-speaking customers.
The Role :
Supporting operational change within the team to ensure efficient and effective use of resources
Respond to internal and external information requests / queries
Review and monitor recorded trainings on the CPI website
Collation of customer feedback
First line of response for customer complaints
Monitoring adherence to CPI and regulatory body standards
Preparation of regulatory evidence
Maintenance of customer records
Candidate Requirements :
Must be educated to at least A level standard
At least two years experience of working in a busy office environment and supporting customers with query resolution
Experience of Microsoft Office applications including Word, Excel, Outlook, PowerPoint, SharePoint
Excellent English language written and verbal communication skills
Detail oriented and a diligent approach to the completion of tasks
Solution focused
Excellent interpersonal skills
Experience in managing multiple tasks simultaneously
Ability to work to deadlines and to be able to prioritise tasks and requirements
Working knowledge of computerised CRM system preferably Microsoft Dynamics
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