Job Role: We are seeking an organised and proactive Dispatcher to join our team in Stoke-on-Trent. This role is crucial in coordinating patient transport, managing driver schedules, and ensuring timely communication between staff and services. You will play a key role in supporting patient care by keeping operations efficient and responsive.
Key Responsibilities
Coordinate and dispatch drivers for patient transport and medical deliveries
Monitor schedules and adjust assignments to meet urgent operational needs
Act as the main communication point between drivers, clinical staff, and management
Maintain accurate records of journeys, timings, and service requests
Ensure compliance with NHS and UTC operational policies
Handle urgent calls and prioritise tasks effectively under pressure
Support smooth day‑to‑day transport and operational activities
Requirements
Previous experience in dispatch, logistics, or healthcare coordination preferred
Strong organisational and multitasking skills
Excellent communication and problem‑solving abilities
Ability to remain calm and professional in high‑pressure situations
IT literacy and basic knowledge of scheduling software or databases
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