In this part-time weekend role, you will coordinate clinical resources and manage patient pathways within IC24’s urgent care service. You’ll support colleagues and patients by handling calls, dispatching to clinicians, and monitoring service levels to ensure timely care. You join a seasoned team and use empathy, tact, and discretion to deliver high-quality patient support. This role offers meaningful impact through efficient operations and cross-team collaboration.
Pay / Benefits
OOH enhancements
NHS Pension Scheme
Enhanced Bank Holiday rates
Additional annual leave
Enhanced family leave
Wellbeing benefits
Responsibilities
Provide professional telephone support to colleagues and patients
Accurately record information and manage patient queues
Dispatch calls to clinicians across regions and platforms
Make comfort calls and handle urgent callbacks
Support service managers with performance and KPI delivery
Monitor service levels and adapt to fluctuating demand
Share operational updates with relevant teams
Adhere to policies such as GDPR and safeguarding
Key requirements
Strong communication and listening skills
Confident, calm telephone manner
Computer literate and quick to learn new systems
Ability to prioritise, stay calm under pressure, and handle high workloads
Empathetic, tactful, and discreet
Flexible, self-motivated, and able to use initiative
Team-focused with good problem-solving skills
Contact centre or urgent care experience (desirable)
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