Client Services Associate

Purpose

To assist Advisers with providing an exceptional ongoing service to clients as well as supporting with the onboarding of new clients into the business. This role is suitable for those looking for their first professional opportunity after school or university.

Responsibilities

• Setting up ad hoc payments for ISAs, SIPPs, Bonds, GIAs and monitoring regular withdrawals
• Monitoring cash reconciliations and outstanding fees
• Processing and monitoring transfers in and out, liaising with clients and colleagues
• Processing any change of details requests including bank details and change of address ensuring the relevant systems are updated
• Producing reports including valuations, performance summaries and transaction statements
• Supporting the wider team with processing new business application forms
• Processing accounts closures and deceased client cases and ensuring timely completion of such cases
• Ensuring all client communication is accurate, appropriate, and delivered at the right time, including emails, letters and reports
• Liaising closely with 7IM’s Operations team to ensure full communication and understanding, minimising errors and maximising service levels
• Continuously looking for ways to enhance operational systems and procedures to maximise efficiencies (eg Xplan)
• Suggesting realistic and appropriate improvements and solutions to problems to your line manager and others across 7IM, and reviewing/creating procedures when required
• Filing in accordance with 7IM and FCA procedures
• Subscribing to 7IM’s declared Mission and Tenets, and to Treating Customers Fairly (TCF) initiatives
• Ensuring the 7IM VPVPs (Vision, Purpose, Values and Personalities) are followed throughout your working practices
• Other duties, as reasonably required by the line manager and 7IM

About You

Skills

• Accuracy and attention to detail
• Organisation of own workload to meet deadlines
• Client focused, delivering a high standard of client service
• Must be proactive and able to use initiative
• Good communication skills, both oral and written
• Adaptive to change
• Proficient in MS Word/Excel
• Ability and willingness to identify and suggest improvements in processes and service levels

Knowledge

• Experience in Client Services within Wealth Management is desired
• Good working knowledge of all Microsoft Office applications, specifically Excel
• Good knowledge of operational administration including settlement and transfers

Qualifications

• Candidates must demonstrate numeracy and literacy skills to at least A level or higher standard
• Suitable for school leavers or graduates
• Working towards an industry examination such as a CII Level 4 Financial Planning qualification

Other relevant information

• Reports into the Client Services Team Manager

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