Purpose: Working closely with advisers across the 7IM group on standard advice cases, while supporting the wider support team with advice queries, training, and client-related support.
Responsibilities
Create clear standard advice reports covering new wrappers, pension, ISA and GIA transfers, and investment top-ups, ensuring recommendations are clearly articulated, suitable for the client’s circumstances, and compliant with regulatory and internal quality standards
Carry out detailed research and cash flow modelling using appropriate tools and assumptions to support financial planning recommendations, assess long-term sustainability, and clearly demonstrate suitability for the client
Assist with accurate financial calculations, including Capital Gains Tax (CGT) and detailed cost comparisons, to support client recommendations and suitability assessments
Provide support and guidance to Level 1 Paraplanners and be prepared to take ownership of Statements of Suitability (SoS), withdrawal and fund switch recommendations when required to ensure workloads are appropriately shared across the team
Ensuring the accuracy, appropriateness, and timely delivery of all client communications, including emails, letters, and reports
Mentor and train Client Service Associates, actively sharing knowledge and best practice to ensure errors are minimised, and the highest level of client service is delivered
Manage own workloads, ensuring the best client experience is provided
Ensure advice files are fully compliant and accurately maintained within our Practice Management System (Xplan)
Liaise with third-party stakeholders such as accountants, lawyers, and service providers where relevant to provide/obtain information for mutual clients
Participate in any projects and relevant business initiatives when required
Complete monthly compliance modules in a timely fashion before deadlines
Continually look at ways to enhance operational systems and procedures to maximise efficiencies e.g. Xplan (practice management system)
Continually suggesting realistic and appropriate improvements and solutions to problems to your line manager and others across 7im and update/create procedures as and when required
Subscribe to 7IMs declared Mission and Tenets, & to Treating Customers Fairly (TCF) initiatives
Keep ahead of FCA rules and regulatory changes, embedding compliance into daily practice
Ensure the 7IM VPVPs (Vision, Purpose, Values and Personalities) are followed throughout your working practices
Other duties, as reasonably required by the line manager
About You
Skills
Accuracy and attention to detail
Client-focused, delivering a high standard of client service
Must be proactive and able to use initiative
Excellent written and verbal communication skills
Ability to work with minimum supervision whilst managing multiple and conflicting deadlines
Adaptive to change
Skilled with research tools such as FE Analytics and cash flow modelling
Proficient in Microsoft Word, Excel and ideally have experience of Xplan (or a similar Practice Management System)
Knowledge
Experience in report writing is essential
Minimum of 1-2 years’ experience as a Level 1 Paraplanner
Product knowledge of pensions, bonds and other wrappers
Good working knowledge of all Microsoft Office applications, specifically Excel
Qualifications
Candidates must demonstrate numeracy & literacy skills to at least A level/Higher standard
An industry-relevant examination such as CII Level 4 Financial Planning qualification or working towards this is desired
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