Customer Service Administrator

Customer Service Administrator at TeamJobs

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We’re working with a well-established organisation who are looking for a proactive and customer‑focused Customer Service Administrator to join their fast‑paced team. This is a fantastic opportunity for someone with strong administrative experience and a passion for delivering excellent customer service.

Base Pay Range

Provided by TeamJobs. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

The Role

As a Customer Service Administrator, you’ll be at the heart of the customer journey, supporting inbound enquiries, processing orders, and ensuring every customer receives a smooth and professional experience. You’ll communicate via phone, email, and webchat, while keeping records accurate and up to date.

Key Responsibilities

• Accurately process sales orders and ensure deadlines are met
• Manage inbound and outbound telephone calls, offering product guidance and resolving customer queries
• Respond to customer emails using a professional tone and correct grammar
• Follow a daily task rota and escalates issues where necessary
• Log customer feedback and issues
• Maintain strong communication with warehouse, marketing, and internal departments
• Upsell relevant products when appropriate

About You

• Previous experience in customer service, sales support, or a busy admin role
• Excellent communication skills — both written and verbal
• Strong ability to prioritise, multitask, and work to deadlines
• Confident, professional telephone manner
• High level of attention to detail
• Proactive, organised, and able to work independently
• Solid IT skills, including Outlook, Excel, and Microsoft Office
• Able to remain calm under pressure in a fast‑paced environment

Benefits

• 25 days holiday plus bank holidays (increasing with service)
• Health & wellbeing allowance
• Staff reward schemes and social events
• Free parking and modern office facilities
• Community/charity involvement opportunities
• Training, development, and ongoing support
• Pension scheme
• Eye care support
• Discounts and additional perks

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