Customer Service Administrator

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Location: Rushden, Northamptonshire NN10

Salary: £27,393.67 per annum

Hours: 36.25 hours per week, Monday to Friday, 8:30am–4:30pm with a 45-minute unpaid lunch break

About The Role

Hawk 3 Talent Solutions are looking for a proactive, detail-oriented and enthusiastic Customer Service Administrator to join a manufacturing company based in Rushden.

Key Responsibilities

• Process and manage customer orders and forecasts, ensuring timely and accurate delivery.
• Handle inbound and outbound customer contact via telephone and email in a professional and timely manner.
• Diagnose customer issues, research solutions and provide accurate information to resolve concerns wherever possible at first contact.
• Proactively follow up with customers to ensure issues are resolved satisfactorily and help prevent recurring problems.
• Maintain accurate system information, ensuring data integrity and the removal of obsolete data.
• Provide administrative and logistical support to the external sales team.
• Liaise closely with technical support, sales and production teams to provide customers with accurate and up-to-date information.
• Build and maintain strong relationships with customers and internal teams.
• Identify opportunities for cross-selling and upselling, introducing customers to additional products or services that meet their needs.
• Prepare and provide order information, reports and forecasts as required.
• Support continuous improvement initiatives to enhance the customer experience and streamline internal processes.
• Maintain a comprehensive understanding of products to provide knowledgeable guidance and advice.
• Ensure compliance with relevant policies, quality standards and customer-specific requirements.

Qualifications & Experience

• Experience in a fast-paced office or customer service environment is essential.
• Proficiency in Microsoft Office applications, including Excel, Word and Outlook, with the ability to learn new systems quickly.
• Experience within a manufacturing or distribution environment is desirable.
• Strong data entry accuracy and attention to detail.
• Commercial awareness and an understanding of customer needs and expectations.
• Previous experience handling telephone and email enquiries is advantageous.

Skills & Attributes

• Excellent telephone manner and written communication skills.
• Strong analytical, problem-solving and decision-making abilities.
• Ability to work independently, prioritise effectively and manage workload under pressure.
• Strong interpersonal skills and a collaborative approach to teamwork.
• A positive, "can-do" attitude, including when dealing with challenging situations.
• Proactive, adaptable and eager to learn.
• Confident in building rapport and maintaining professional relationships.

Additional Requirements

• Commitment to Health & Safety, quality standards and good housekeeping practices.
• Ability to work effectively across multiple departments and locations.
• Reliability, punctuality and a customer-focused mindset.
• Willingness to support business needs and contribute to continuous improvement initiatives.

What We Offer

This is an excellent opportunity to join a busy customer-focused environment where you can develop your skills, build strong professional relationships and make a real contribution to the customer experience.

Closing date is 28.9.2026 Please note this could change subject to suitable applications.

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