24/7 Emergency Careline Operator

Birmingham City Council invites applications for a Careline Services Operator to support a 24-hour emergency response service. You will handle a range of telephone, radio, voice bank and computerised systems in the Operations Centre, assessing urgency and coordinating the appropriate response for callers in challenging or emergency situations.

The role requires clear communication, accurate record-keeping, and collaboration with emergency services, contractors and council colleagues.

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