Photocopier Field Service Engineer - Wiltshire / Avon

Technical Services Engineer / Photocopier

Location: Swindon & Surrounding Region

Overview

We are recruiting for an experienced, proactive, and customer-focused Photocopier / Technical Services Engineer to join a growing technical team within a well-established Managed Print & IT Services organisation.

This is a field-based role (van provided) with responsibility for the installation, maintenance, repair, and support of multi-functional devices (MFDs) – with a strong emphasis on Ricoh equipment, including production print devices.

Alongside managed print duties, you will also provide basic technical support across wider IT services, including customer infrastructure, networking, Microsoft 365, and endpoint technologies. You'll work closely with IT Support, print engineering, helpdesk, sales, and admin teams to deliver an exceptional customer experience.

You will attend customer sites across the region and provide office-based support from the Swindon HQ when required.

A Day in the Life

Managed Print Responsibilities

• Install, configure and commission Ricoh MFDs and production print equipment.
• Diagnose, repair and maintain Ricoh photocopiers and printers to manufacturer standards.
• Carry out preventative maintenance and scheduled servicing.
• Respond to customer service requests within agreed SLAs.
• Perform firmware upgrades and software updates.
• Configure print drivers, scanning (SMB, SMTP, FTP), user authentication and network connectivity.
• Support production print environments where required.
• Maintain accurate service records and complete technical documentation.
• Manage van stock, spare parts, tools and equipment.
• Identify recurring faults and contribute to service improvements.
• Provide remote support where appropriate.
• Attend manufacturer training and maintain relevant certifications.

Technical Support Responsibilities

• Provide high-quality 1st line technical support when required.
• Assist with customer infrastructure projects and technical implementations.
• Support Microsoft 365, Exchange Online, SharePoint and Teams.
• Assist with customer onboarding, migrations and technology upgrades.
• Provide technical guidance and training to customers and colleagues.

What You'll Bring

You're someone who loves technology, thrives on problem-solving, and genuinely cares about delivering exceptional service.

• Friendly, approachable and professional.
• Highly organised with strong time management.
• Comfortable working independently in the field.
• Confident collaborating within a close-knit technical team.
• Calm under pressure with excellent troubleshooting skills.
• Passionate about learning new technologies and developing your skills.

Required Skills & Experience

• Minimum 5 years' experience as a Photocopier/Managed Print Engineer.
• Strong experience supporting Ricoh MFDs (preferred).
• Familiarity with Ricoh Smart Operation Panel and associated software.
• Strong knowledge of:
• Print drivers
• Scanning (SMB, SMTP, FTP)
• User authentication
• Firmware management
• Print networking
• Experience supporting production print equipment (highly desirable).
• Experience within an MSP/MPS or customer-facing technical environment.
• Good understanding of Microsoft 365 and Windows environments.
• Working knowledge of networking: TCP/IP, DNS, DHCP, VLANs, VPNs.
• Experience supporting Windows 10/11, Mac OS and basic Windows Server.
• Ability to troubleshoot software, hardware and network issues.
• Excellent communication and customer service skills.
• Full UK Driving Licence.

Desirable

• Ricoh Technical Certifications / Ricoh Academy qualifications.
• Experience with Microsoft 365 administration.

What's On Offer

• £33,000-£35,000
• 25 days leave + BH
• Company vehicle- van
• Mobile phone and laptop.
• Specialist tools and equipment.
• Manufacturer training & certification programmes.
• Career progression into senior technical consultancy.
• Pension scheme.
• Employee discount.
• Free parking.
• Gym membership.
• TOIL-based system.
• Opportunity to work with the latest Managed Print and IT technologies.
• Supportive, ambitious team environment

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