IT Service Support Analyst (2nd Line) – SLA-Driven

Birmingham Source: WhatJobs
See advert for pay

Arriva TrainCare is seeking an IT Service Support Analyst in Birmingham on a 12-month fixed-term contract. The role is primarily office-based with occasional travel to depots across the network.

You'll provide second-line support across Microsoft technologies, manage incidents and service requests to SLA targets, and contribute to knowledge base articles and documentation to drive IT service improvements.

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