Customer Services Administrator

We are recruiting for a Customer Solutions Advisor. The Customer Solutions Advisor is the bridge between customers and the operational engine of a business. Their purpose is to ensure customers receive accurate information, timely solutions, and a consistently positive experience, while also protecting the business through strong process discipline. At Rhenus, we believe everyone plays a crucial role. Whether you're driving a truck, managing inventory or handling customer enquiries, your actions drive our success. We value practical solutions and quick decisions, empowering you to take ownership and make a difference. Recognised as a top employer, and united by a common goal, we are committed to fostering a workplace culture that encourages entrepreneurial spirit and continued growth and excellence. The future isn't just built by the company - it's shaped by each of us, working together. Join our Rhenus community to make an impact and grow alongside a team of passionate people who are dedicated to making a difference. #empoweredbyyou

What You Bring:

Main duties:

• Develop an understanding of Rhenus products, services, and basic logistics processes.
• Handle inbound customer queries via phone, email, or portals
• Process orders, amendments, and cancellations
• Provide clear, accurate updates on orders, deliveries, or service issues
• Monitor order progress and flag risks early
• Manage expectations professionally and proactively
• Build trust through consistent, solution-focused communication
• Investigate service failures, delays, or discrepancies
• Liaise with operations, warehouse, transport, and planning teams
• Identify root causes and propose corrective actions
• Escalate issues appropriately when needed
• Maintain accurate customer records and system updates
• Ensure documentation is complete and compliant
• Strong attention to detail and a careful approach to data entry.
• A friendly, helpful attitude when dealing with customers and colleagues.
• Empathy and professionalism
• Reliability, punctuality, and a commitment to completing tasks on time.
• Clear communication skills
• An interest in logistics, customer service, and developing professional skills.
• Strong Word and Excel skills.
• Math's and English GCSE

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