Industrial Door Engineer
Job Title:Industrial Door Engineer
Department:Service and Installation
Job Overview
The Industrial Door Engineer is responsible for the installation,commissioning,maintenance and repair of industrial doors and loading bay equipment. The role involves delivering high-quality engineering services,diagnosing faults efficiently and ensuring work is completed safely,professionally and to the required standards.
The successful candidate will also lead site installation activities,provide technical support to customers and colleagues,and support the development of less experienced team members.
Key Responsibilities
Installation,Maintenance and Repairs
- Install,commission,maintain and repair industrial doors and loading bay equipment to a high standard.
- Diagnose technical faults and implement effective solutions,with a strong focus on achieving a first-time fix.
- Lead on-site installation teams,ensuring projects are completed safely,efficiently and within agreed timescales.
- Carry out site surveys,inspections and audits to identify work requirements and potential improvements.
- Complete all required commissioning documentation,site sign-offs,maintenance reports and planned preventative maintenance (PPM) records.
- Maintain appropriate van stock levels to ensure the necessary parts and equipment are available.
- Undertake product-specific training and develop specialist knowledge,including becoming a Salco product specialist.
- Identify opportunities to recommend additional services and remedial works to customers.
- Provide technical advice and support to customers and colleagues.
- Develop knowledge and skills across other areas of the company's operations.
Health,Safety and Compliance
- Maintain high standards of health and safety on all customer sites.
- Ensure all work complies with relevant industry regulations,legislation and company procedures.
- Maintain tools,equipment and company vehicles in a safe,serviceable and legally compliant condition.
- Promote safe working practices and take responsibility for the safety of colleagues and assistants while on site.
Leadership and Team Development
- Provide clear direction and guidance to colleagues during installation and service activities.
- Take ownership of site activities and ensure work is properly planned,coordinated and completed.
- Support and encourage assistants to develop their technical knowledge,practical skills and confidence.
- Build positive working relationships with customers,colleagues and other stakeholders.
- Motivate team members,encourage accountability and promote a collaborative approach to achieving objectives.
- Handle challenging situations professionally,using effective communication and conflict-resolution skills.
Business and Continuous Improvement
- Contribute ideas and recommendations that support the company's vision,objectives and operational plans.
- Identify opportunities to improve service delivery,efficiency and customer satisfaction.
- Take personal responsibility for the quality of work delivered and consistently look for ways to improve performance.
- Maintain accurate records and use company IT systems effectively.
Experience and Skills
The ideal candidate will demonstrate:
- Extensive experience in industrial door installation,maintenance and servicing.
- Strong technical knowledge of industrial door systems and loading bay equipment.
- Experience organising and planning complex engineering work on customer sites.
- The ability to lead installation teams and coordinate on-site activities.
- Excellent fault-finding,diagnostic and problem-solving skills.
- Strong communication and customer service skills.
- The ability to manage challenging situations and resolve conflicts professionally.
- Effective decision-making skills and the ability to work independently.
- Good IT skills,including Microsoft Word,Excel,Outlook and PowerPoint
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