SIAM Service Performance & SLAs Analyst

Manchester Source: WhatJobs
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Capgemini is seeking a Service Reporting and Service Level Analyst to govern and improve performance reporting across a multi-supplier environment. You will collaborate with suppliers and internal teams to ensure accurate measurement against SLAs and KPIs, delivering insights for leadership and governance forums.

The role focuses on data analysis, reporting quality, and continual service improvement to enhance customer outcomes and efficiency within a hybrid-capable UK framework.

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