This role is responsible for handling member queries and requests received into the Member Support team across chat, telephone and email, and for processing them in a timely, accurate and efficient manner. The post holder will actively engage with members to provide the best possible quality and service. The role is based at a hub within the Nottingham David Lloyd Club and works as part of a team focused on providing outstanding service and support to members. Working hours are either 9:00-17:00 or 10:00-18:00, offering a consistent and structured pattern.
Key Responsibilities
Handle member queries and requests received into the Member Support team via all contact channels including chat, telephone and email.
Process membership queries in a timely, accurate and efficient manner.
Actively engage with members to provide the best possible quality and service.
Work as part of a team focused on providing outstanding service and support to members.
Operate from a hub within the Nottingham David Lloyd Club with a consistent and structured working pattern.
Required Experience & Qualifications
Experience in outbound calling and handling customer queries is essential.
Exceptional customer service skills.
A drive to hit targets.
Resilience and the ability to thrive in a fast-paced environment.
Excellent communication and organisation skills.
The ability to commute within a reasonable distance of the hub, as the role is fully office-based.
Preferred Skills
Previous experience in a call centre environment is desirable.
Workplace
Fully office-based at the Nottingham membership hub within the David Lloyd Club.
Working hours are either 9:00-17:00 or 10:00-18:00.
Benefits & Perks
Free Club Membership for the employee and their family.
50% discount on food and drinks.
Discounts on swimming, tennis lessons and personal training.
Opportunities for career advancement through internal training and development.
Wagestream App: get paid on demand.
Access to the Benefits Suite.
About the Company
We are Europe's leading premium health and wellness group.
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