Impactful Complaints Analyst - Customer Outcomes

Southend on Sea Source: WhatJobs
See advert for pay

NatWest Boxed is seeking a Complaints Analyst to own customer complaints across the business. You will liaise with customers to understand issues, conduct thorough investigations and respond within timescales, delivering fair outcomes with sensitivity.

You’ll analyze trends, identify opportunities to improve customer experience, and work across departments while handling diverse complaints from NatWest Boxed's customers.

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