Complaints Analyst: Customer Experience & Insights

Manchester Source: WhatJobs
See advert for pay

NatWest Boxed Limited is seeking a Complaints Analyst to own and resolve customer complaints across the organisation. You will liaise with customers to understand issues and conduct thorough investigations, delivering fair outcomes within timescales.

You’ll also analyse trends, support improvements in customer experience, growth and efficiency, and ensure all cases are handled with sensitivity and care.

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Full job description from WhatJobs. Apply for this role →

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