Student Services Officer (Music Specialist)

City of Westminster Source: WhatJobs

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As part of the student services team, you will have a crucial role in ensuring that all learners at BCT have a fully supported and positive experience throughout their time with us. The role of student services curriculum support tutor is varied and supported by the whole student services team. Members of the team need to be organised, methodical, punctual and passionate about helping learners develop their vocational and life skills.,

Responding effectively to incoming enquiries via telephone and email (parents, carers, local authorities, students etc.)
Student welfare and Information advice and guidance as required
Working within the student services hub as per timetable
Pastoral support
Assisting with invigilation duties during exams periods
Support Student Services Manager with student induction packs, medical forms and updating Arbor appropriately for the new academic year
Support Student Services Manager to provide student and parent/carer updates
Managing Breakfast club on allocated days
Support with college-wide events such as National Careers Week, Mental Health Week and End of Year Showcases
Ad Hoc Admin as required.

Job Specific Responsibilities

Attendance phone calls and emails for your cohort every morning and afternoon
Tracking of engagement with student services/issue /outcome
Tracking of attendance and disciplinary to support learners in overcoming their barriers to learning
Attendance once a month at curriculum team meetings
Cover vocational sessions within area of specialism. In the event of this you will be provided with the lesson plan and related resources and will receive overtime (as agreed with your line manager prior to request for overtime) to enable you to complete usual duties.
To provide specialist vocational support to students and tutors in your curriculum area as required.
To provide support during college events in line with vocational specialism.
Support Student Services Manager and/or Curriculum Manager with pastoral meetings and interventions where required.
Maths and English GCSE Grade 4/C or equivalent (Level 2)
Degree/relevant qualification in the subject area (Music Production and/or Performance)
Experience in education/welfare

Essential skills

Willingness to participate in further training and development opportunities
Significant organisational and administrative skills, supported by a proficiency with ICT
Excellent verbal and written skills, including telephone manners, diplomacy and confidentiality
Excellent interpersonal skills and solution focused approach to professional relationships
Ability to work in a demanding environment, meeting deadlines by prioritising/delegating
Strong listening skills and the ability to deal with sensitive situations with integrity
Ability to work as part of a team and demonstrate initiative
Flexible, motivated and committed to high standard of working
Good attendance and punctuality
Resilient, determined to achieve goals and committed to the ethos of BCT