North West Family Engagement Officer

ZARACH PERSON SPECIFICATION

NORTH WEST FAMILY ENGAGEMENT OFFICER

Qualifications

• Full UK driving license and access to yourown car. You will require businessinsurance if you are successful.

Method of assessment: Covering letter

Skills

• Communication and interpersonal skills:Strong verbal and written communicationskills to build rapport with the diverse familieswe support, and also build relationships withexternal partners and stakeholders.Case management skills: Ability to managemultiple referrals coming into the service andensure they are allocated appropriately andall records are kept effectively. Experience inmanaging a busy caseload and prioritising effectively.Support and signposting skills: Experience inrecognising the support needs of families,and an ability to signpost effectively anddevelop individualised support plans wherenecessary• IT skills: Confidence and competence in theuse of IT packages.
• Confident in usingCRM tools such asSalesforce.

Method of assessment: CV, covering letter and Interview

Experience

• Experience providing support to vulnerablefamilies. This may be in a school, socialservices setting or other child and familysupport setting. Experience maintaining confidentiality andprivacy. Practical experience working within a formalsafeguarding or child protection framework,with a solid understanding of riskidentification and reporting procedures• Experience of working with and building
• Experience supportingvulnerable familieswithin a charity sectorsetting.Experience supportingand working withvolunteers.Experience of using CRMtools such as Salesforceto manage case loads.A good knowledge of the school system(primary or secondaryeducation)relationships with a range of partners.• Experience of supporting and working with people from different cultures orbackgrounds.

Method of assessment: CV, covering letter and Interview

Personal attributes

• OpenRespectfulCollaborative• AspirationalMission focused Caring, friendly natureA commitment to providing an equitableservice to the families Zarach supports.• A proactive, problem solver• A willingness to challenge the multiple waysvulnerable families may experiencediscrimination

Method of assessment: Covering letter and Interview

A basic DBs check will be requested as part of the final stages of recruitment. Please email if youwouldlike to see our DBS policy.

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