Operations Manager

About the Role

The role leads the day-to-day operation of the club, ensuring exceptional standards of safety, cleanliness, presentation and operational excellence. It involves developing and inspiring a high-performing team, driving compliance and continuous improvement, and creating an environment where members and team members can thrive. The role sits within the Operations Team and is 40 hours per week.

Key Responsibilities

• Lead the day-to-day operation of the club, ensuring exceptional standards of safety, cleanliness, presentation and operational excellence.
• Develop and inspire a high-performing team, driving compliance and continuous improvement and creating an environment where members and team members can thrive.
• Ensure the team and colleagues adhere to the highest health and safety standards, brand standards and cleanliness in line with brand expectations.
• Collaborate with the Health & Safety Advisor and General Manager to ensure compliance with company policies, procedures, and health and safety regulations and updates.
• Proactively seek operational interventions to ensure compliance and improve the club's cleanliness, brand standards and safety levels.
• Supervise and schedule team activities, ensuring full-time equivalent and payroll costs are controlled within budget.
• Champion growth and development of self and team, setting clear objectives and expectations and monitoring team performance throughout the year.
• Promptly nurture potential and address underperformance.
• Fulfil Duty Shifts when required, taking responsibility and accountability during the shift and controlling staffing and facility issues throughout the club.

Required Experience & Qualifications

• Experience in operations management or a related field.

Benefits & Perks

• 33 days annual leave including bank holidays, plus a Celebration Day.
• Access to The Peoples Pension, with employer contributions at 3%.
• Complimentary Virgin Active membership for you and a buddy, plus free membership for your children and access to Club V.
• Discounts across Virgin Active, including guest passes and 50% off PT sessions.
• Membership of Virgin Family, with communication with colleagues across Virgin Group and discounts including Virgin Atlantic, Virgin Holidays and Virgin Media/O2.
• 20% off food and drink at KAUAI branches located in clubs.
• Access to Salary Finance for loans, savings plans and personal finance support.
• Health Heroes employer assistance programme with 6 free counselling sessions.
• Complimentary corporate letting services through Dexters, with no tenant charges.
• Access to ePoints for online discounts to retailers.

About the Company

Virgin Active offers the opportunity to be part of a brand redefining the future of wellness, a premium environment with industry-leading facilities, development and progression opportunities, access to a vibrant member community, and a platform to build career, reputation and impact.

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