IT Site Engineer

About Us

Welcome to Hydesville Tower School, a thriving 2-16 co-educational independent day school, proudly part of OFG Education. Here, we believe in the power of small class sizes, exceptional behaviour, and a nurturing pastoral ethos, all while maintaining a strong focus on academic excellence.

Role Purpose

Are you a proactive and customer-focused IT professional? We are on the lookout for an IT Site Engineer to join our dynamic IT team! In this hands-on role, you will provide expert 2nd line support and serve as the primary IT contact for your designated site. Your mission? To ensure that your colleagues receive efficient, reliable, and high-quality support. Working closely with our Service Desk, Infrastructure, and Applications teams, you will troubleshoot and resolve a variety of hardware, software, network, and cloud-based issues. You will also play a vital role in maintaining site technology, supporting new system implementations, and contributing to exciting IT projects and technology rollouts. Most importantly, you will be a proactive problem-solver with a keen attention to detail, a commitment to continuous improvement, and a genuine passion for technology and customer service.

Key Responsibilities

• Provide 2nd line support for hardware, software, network, and infrastructure issues.
• Act as the main IT contact for your assigned site, building strong relationships with colleagues and stakeholders.
• Manage incidents and service requests through to resolution, escalating when necessary.
• Support and mentor 1st and 2nd line engineers as a senior point of escalation.
• Administer user accounts, permissions, and access across Active Directory, Microsoft 365, Azure AD, and Google Workspace.
• Support Windows server environments, cloud services, and business applications.
• Manage laptops, mobile devices, and tablets, including Intune and Jamf administration.
• Support networking equipment, connectivity, cloud telephony, and multi-site infrastructure.

OFG Education is committed to conducting a fair, thorough, and efficient recruitment process in line with Keeping Children Safe in Education. While we aim to keep applicants informed throughout, we do not accept liability for any loss of earnings or other associated costs incurred by applicants due to delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales.

About You

We are seeking an experienced IT professional who combines strong technical expertise with excellent customer service skills. You should be confident in troubleshooting complex issues, managing competing priorities, and building positive relationships with users at all levels of the organization.

You will have:

• Experience in a 2nd or 3rd Line IT Support role, ideally within a Service Desk or Managed Service Provider environment.
• Strong knowledge of Windows server environments and desktop operating systems.
• Experience managing Active Directory, Microsoft 365, Azure AD, and/or Google Workspace environments.
• Knowledge of networking technologies, including LAN/WAN, Cisco Meraki, and network troubleshooting.
• A driving licence is desirable.

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