Income Billing Team Leader - Income Billing Team Leader

Metropolitan Borough of Solihull Source: WhatJobs

See advert for pay

Band E – £39,481 to £45,529 pro rata per annum.

30 hours per week – (Flexible but preferably worked across 5 days)

Council House, Solihull / Hybrid Working

Lead a high-performing team that makes a difference to local communities

Are you an experienced Revenues professional looking for your next leadership challenge?

At Solihull Council, we’re looking for an ambitious and customer-focused Income Billing Team Leader to join our Income and Awards Service. This is an exciting opportunity to lead a dedicated team responsible for delivering accurate and efficient billing and collection services across Council Tax, Business Rates, Business Improvement District (BID), Sundry Income and Overpaid Housing Benefit.

You’ll play a pivotal role in shaping service delivery, developing staff, driving performance and ensuring our residents and businesses receive an excellent service.

About you

We’re looking for someone who can bring:

Significant experience working within a Local Authority Revenues service.
Previous supervisory or team leadership experience.
Strong knowledge of Council Tax, Business Rates, Sundry Income and/or Overpaid Housing Benefit legislation, with expert knowledge in at least one area.
Experience of managing performance, developing staff and leading through change.
Excellent problem-solving, organisational and communication skills.
Experience dealing with complex customer enquiries and complaints.
The ability to build positive relationships with colleagues, customers and external partners.

Why join Solihull Council?

At Solihull, we are committed to creating a supportive and flexible working environment where our people can thrive. In return, we offer:

Hybrid and flexible working arrangements
Generous annual leave entitlement, with the option to purchase additional leave
Flexitime scheme offering up to 24 additional days leave per year
Local Government Pension Scheme
Employee Assistance Programme providing free, confidential support 24/7
Family-friendly and carer-friendly policies
Access to staff discounts and employee benefits
Ongoing learning and development opportunities

If you’re an experienced Revenues professional who enjoys leading people, improving services and making a positive impact for residents and businesses, we’d love to hear from you.

For an informal discussion about the role, please contact Chris Whitehouse, Income Team Manager, on .