Income Billing Team Leader

Metropolitan Borough of Solihull Source: WhatJobs

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Income Billing Team Leader

Band E £39,481 - £45,529 pro rata

30 hours per week – (Flexible but preferably worked across 5 days)

Council House, Solihull / Hybrid Working

Lead a high-performing team that makes a difference to local communities

Are you an experienced Revenues professional looking for your next leadership challenge?

At Solihull Council, we're looking for an ambitious and customer-focused Income Billing Team Leader to join our Income and Awards Service. This is an exciting opportunity to lead a dedicated team responsible for delivering accurate and efficient billing and collection services across Council Tax, Business Rates, Business Improvement District (BID), Sundry Income and Overpaid Housing Benefit.

You'll play a pivotal role in shaping service delivery, developing staff, driving performance and ensuring our residents and businesses receive an excellent service.

About the role

Lead, motivate, support and develop staff through coaching, mentoring and effective performance management.
Manage workloads and resources to ensure work is completed accurately and within statutory timescales.
Provide technical expertise and guidance on complex Council Tax, Business Rates and income-related matters.
Lead on the implementation of legislative changes, new reliefs, discounts and system developments.
Handle complex customer enquiries, complaints and member correspondence.
Represent the Council at Valuation Tribunal hearings when required.
Drive service improvements, modernisation and the use of technology to enhance the customer experience.

About you

Significant experience working within a Local Authority Revenues service.
Previous supervisory or team leadership experience.
Strong knowledge of Council Tax, Business Rates, Sundry Income and/or Overpaid Housing Benefit legislation, with expert knowledge in at least one area.
Experience of managing performance, developing staff and leading through change.
Excellent problem-solving, organisational and communication skills.
Experience dealing with complex customer enquiries and complaints.
The ability to build positive relationships with colleagues, customers and external partners.

Why join Solihull Council?

Hybrid and flexible working arrangements
Generous annual leave entitlement, with the option to purchase additional leave
Flexitime scheme offering up to 24 additional days leave per year
Local Government Pension Scheme
Employee Assistance Programme providing free, confidential support 24/7
Family-friendly and carer-friendly policies
Access to staff discounts and employee benefits
Ongoing learning and development opportunities

If you're an experienced Revenues professional who enjoys leading people, improving services and making a positive impact for residents and businesses, we'd love to hear from you.