Account Manager

Job Title: Account Manager

Location: Hertford

Salary: £25,000 to £28,000 per year

25 days holiday plus bank holidays

We are looking for an Account Manager to join a specialist debt recovery team in Hertford. The company supports property owners landlords and managing agents with the recovery of service charges ground rent and associated arrears. This is a detailed client focused role where you will manage your own caseload and provide a professional and efficient service from start to finish.

This suits someone organised confident with numbers and comfortable dealing with property owners solicitors and clients in a calm polite manner.

What you will do:

• Manage a personal caseload of management fee and ground rent arrears
• Take payments by card and allocate cheque payments
• Discuss payment plans and agree arrangements where appropriate
• Handle disputes on individual cases and work towards resolution
• Obtain land registry documents including titles leases and transfers
• Make and receive calls from owners solicitors clients and mortgage lenders
• Respond to written and email queries in a clear professional way
• Use client systems to obtain statements demands and invoices
• Prepare and serve Section 121 Notices when required
• Keep clients updated on case progress and report outcomes accurately

What we are looking for:

• High attention to detail with strong organisational skills
• Confident communicator both written and verbal
• Comfortable managing a workload with tight deadlines
• Experience in debt recovery property administration or legal support is useful but not essential
• A calm fair and professional approach when dealing with sensitive matters

What is on offer

• Permanent role in a stable established business
• Professional office based environment
• Monday to Friday schedule
• 25 days holiday plus bank holidays
• Training and support from an experienced team

If you would like to join a professional team where accuracy and client service are valued

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