Loans Collections Specialist

We are hiring a Loans Collections Specialist to join a growing Fintech business based in London.

This is a hands‑on role within the financial operations team, focused on proactive debt recovery across commercial and non‑commercial loan portfolios. You will manage the full collections cycle, from early arrears calls and payment plan negotiations through to instructing solicitors and supporting loan restructures and forbearance cases.

What the role involves

• Managing arrears by phone and email, negotiating payment plans and revised terms
• Preparing statements of account, proof of debt forms and solicitor files
• Instructing English, Scottish and Northern Irish solicitors for letters before action
• Using Experian, TransUnion, Creditsafe, Land Registry and Zoopla to assess net worth and trace assets
• Supporting loan restructures and forbearance cases, including gathering documents and making sure all paperwork is correctly signed off before completion
• Reconciling loan accounts and preparing statements in Excel

What we are looking for

• A background in credit control or debt recovery with unsecured commercial and non-commercial loans - essential
• Comfortable liaising with solicitors and handling legal files
• Strong attention to detail and good Excel skills
• Familiarity with credit and property search tools
• Well organised, accurate and confident when dealing with customers in difficult financial situations

The salary is £40,000 to £45,000 depending on experience. The role comes with 25 days annual leave, a comprehensive benefits package and excellent public transport links. The position is office based five days a week, with a hybrid arrangement considered for the right person. Looking to start someone as soon as possible.

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