Senior Service Advisor

We are actively recruiting on behalf of our client for a Senior Service Advisor to join their well-established dealership in Blackpool. This Senior Service Advisor role offers a fantastic opportunity for an experienced automotive professional to enhance their career within a reputable organisation. The Senior Service Advisor will play a key role in delivering exceptional customer service and supporting the operational efficiency of the service department.

Benefits:

• Competitive basic salary of £32,000 per annum, with an uncapped OTE of up to £38,000
• Permanent, full-time employment with 42 hours per week
• Opportunities for ongoing training and professional development through in-house brand programmes
• Clear pathways for career progression within the dealership
• Supportive and friendly team environment
• Working primarily Monday to Friday, with Saturday mornings on a rota basis
• A dynamic, customer-focused workplace with a well-known automotive brand

Duties of a Senior Service Advisor:

• Efficiently booking MOTs, services, and repairs in line with showroom capacity
• Advising customers on warranty coverage and upselling parts and accessories
• Coordinating with the Aftersales team to organise and schedule appointments based on workload demands
• Handling a high volume of customer inquiries via phone, email, and face-to-face interactions
• Keeping customers informed about vehicle progress and turnaround times
• Maintaining accurate customer records and updating systems with all bookings and interactions
• Providing a high standard of customer care throughout the service process

Requirements of a Senior Service Advisor:

• Proven experience as a Service Advisor or in a similar customer service role within the automotive industry
• Excellent communication skills, particularly in building rapport and explaining technical information clearly
• Familiarity with Kerridge, ADP, or other dealer management systems is advantageous
• Strong organisational ability and capacity to work independently or within a team
• Passion for cars and delivering a first-class customer experience

If you meet the above criteria and are keen to elevate your career as a Senior Service Advisor, we would like to hear from you.

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