Electricity North West is hiring Customer Advisors for their Preston contact centre. You will be the first point of contact for customers, delivering a high-quality service and guiding them to resolution within targets.
Training will enable you to work across online call blending, back office tasks and complaint case handling. You will handle inbound queries from customers including those in vulnerable situations, with empathetic support and clear expectation management, while also making
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PR1, Preston, Lancashire
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SP Electricity North West manages and invests in the power network that supplies electricity to the 2.4m homes and businesses across the North West.
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