IT Support Engineer

IT Support Engineer

Location: London

Working pattern: Hybrid, three days in the office

Salary: £30,000

Contract: Permanent, full-time

Zachary Daniels Recruitment is partnering with a well-established consumer-facing business to recruit an IT Support Engineer for its growing internal technology team.

This is an excellent opportunity for an enthusiastic and customer-focused support professional who enjoys being hands-on, solving problems and taking ownership of user issues.

You will become a key point of contact for colleagues across a busy multi-site organisation, providing day-to-day technical support while gaining exposure to wider technology deployments and infrastructure projects.

What you'll be doing:

• Acting as the first point of contact for IT queries and service requests
• Logging, prioritising and resolving incidents through the IT service management platform
• Troubleshooting laptops, desktops, printers, mobile devices and other business hardware
• Supporting users across Windows, macOS, Android and iOS
• Managing user accounts, password resets and access permissions
• Supporting Active Directory and Google Workspace environments
• Completing onboarding and offboarding activities for employees
• Carrying out basic network troubleshooting, including Wi-Fi, IP addressing and physical connectivity
• Supporting the setup and deployment of hardware across different business locations
• Escalating more complex issues with clear and accurate technical information
• Creating straightforward user guides and maintaining support documentation
• Identifying recurring issues and working with the wider IT team to improve service reliability

What we're looking for:

• Previous experience in a service desk, desktop support or IT support position
• Good knowledge of Windows and macOS environments
• Experience with Active Directory and Google Workspace would be beneficial
• Confidence troubleshooting hardware, software, access and connectivity issues
• A basic understanding of networking, including Wi-Fi, IP addresses and physical connectivity
• Strong customer service and communication skills
• A practical, proactive attitude and willingness to take ownership
• The ability to explain technical issues clearly to non-technical users
• Experience supporting users across multiple locations would be advantageous
• A genuine desire to learn and progress within IT operations and infrastructure

The business is continuing to develop its internal technology capability, making this a strong opportunity for someone who wants to build on their support experience and gain broader technical exposure.

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