2nd Line IT Support Engineer

2nd Line IT Support Engineer

Location: Wandsworth, London
Salary: Around £35,000
Employment Type: Full-Time

The Opportunity

Are you an experienced IT Engineer looking for a varied, hands-on role where you can make a real difference?

We're working with a growing IT services provider specialising in delivering technology solutions and support to schools. They're looking for a Senior Onsite IT Engineer to join their team, providing high-quality technical support across multiple school environments.

This is a fantastic opportunity for an experienced IT professional who enjoys troubleshooting, working independently and building strong relationships with end users. You'll play a key role in keeping school IT systems running smoothly, ensuring staff have the technology and support they need.

The Role

As a Senior Onsite IT Engineer, you'll provide hands-on technical support within schools, acting as a trusted technical contact and taking ownership of issues from initial diagnosis through to resolution.

You'll work across a broad range of hardware, software, infrastructure and networking technologies, alongside supporting installations, upgrades and new technology deployments.

This role would suit someone with strong technical knowledge, a proactive approach and a genuine passion for delivering excellent customer service.

Key Responsibilities

• Provide onsite technical support across school environments, troubleshooting hardware, software and network issues.
• Install, configure, upgrade and maintain IT equipment, systems and infrastructure.
• Diagnose and resolve technical issues efficiently, taking ownership through to completion.
• Monitor system performance and support the maintenance and security of IT environments.
• Assist with the deployment, configuration and testing of new technology.
• Support end users with technical queries, offering clear guidance and practical solutions.
• Work collaboratively with the wider technical team to resolve complex issues and improve IT services.
• Communicate effectively with school staff, providing updates and recommendations where required.
• Build strong working relationships with users and key contacts across the schools you support.

What We're Looking For

• Proven experience in an IT Support Engineer, Onsite Engineer or similar technical role.
• Strong knowledge of IT infrastructure, hardware, software and networking.
• Excellent troubleshooting and problem-solving abilities.
• The confidence to work independently and take ownership of technical issues.
• Strong organisational skills, with the ability to prioritise a varied workload.
• Excellent communication skills and a customer-focused approach.
• A proactive attitude, with a willingness to learn and develop technically.
• Experience supporting schools or within an education-focused IT environment would be advantageous.

What's on Offer?

• Salary around £35,000, depending on experience.
• A varied, hands-on role working with a wide range of technologies.
• The opportunity to develop your technical skills and progress your career.
• A supportive team environment within a growing IT services business.
• The chance to make a genuine difference by supporting technology within education.

SER-IN

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