IT Support Technician

Job Title: IT Support Technician

Reports To: Head of IT

Site: Great Yarmouth

The post holder will provide both remote and onsite support up to 3rd‑line level, working across desktops, laptops, applications, and local infrastructure. This role will suit someone who enjoys working in a challenging, busy and varied role and who enjoys working with a wide range of technologies.

Main Responsibilities:

• Carrying out IT Support and System Administration using Active Directory, Microsoft 365 Azure Active Directory/ Exchange Online/ SharePoint Online/ Teams. IT on-boarding/ off-boarding and employee IT inductions as required.
• PC builds and troubleshooting of hardware and software problems.
• Monitoring and maintenance of the network infrastructure to include any cabling requirements.
• Software management to include software installation, troubleshooting issues and identifying/ resolving Cyber vulnerabilities and patching.
• Speaking to 3rd party support companies as required to efficiently resolve issues.
• User account administration – mainly using Active Directory/ Azure Active Directory.
• Working alongside remote team members to provide remote support/ cover where needed.
• Manage workload via helpdesk tickets.
• Monitoring and remediation as necessary of daily backups, support data recovery ensuring confidentiality.

Skills, Experience and Qualifications:

• Computing Degree and/ or Microsoft MCSE accreditation is desirable
• Previous experience maintaining a corporate technical infrastructure
• Previous experience providing remote support
• Experience supporting an Azure platform
• Excellent understanding of Microsoft Windows 10/11 and Microsoft Office 365
• Good administrative understanding of Microsoft Server 2016+ including Group Policy deployment
• Knowledge of networking techniques and protocols, TCP/IP, Switches, DNS, DHCP, Security Appliances, Routers, VPN, VLAN
• Knowledge of industry standard practises and tools.
• Good knowledge and understanding of Cyber & Information Security

Personal Attributes:

• Self-starter and able to work well independently
• Willingness to learn and develop
• Demonstrates initiative and accountability for own workload and actions
• Strong technical ability in all areas
• Ability to prioritise work for others and self
• Excellent interpersonal and communication skills
• Good diagnostics and problem-solving skills

Other Requirements:

• SC clearance or ability to obtain
• Occasional travel to other SCL sites as required

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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