Field Service Engineer

Job Description

Bandai Namco Amusement Europe Limited

Job Title: Field Service Engineer

Reporting To: Regional Service Manager & Supervisor

Job Type: Full-time

Working Hours: 40 hours per week, weekend availability necessary.

Work Location: On the road field service in & around the areas of Rochester, Tunbridge Wells, Maidstone, Ashford & Westwood Cross.

Who We Are

At Bandai Namco, weâre working to create a brighter future for everyone. We are led by our core values helping to connect people and societies in the enjoyment of uniquely entertaining products and services. Bandai Namco Amusement Europe Ltd. is a leading manufacturer, distributor, and operator in the global entertainment industry. We champion receptive and spirited individuals and provide them with an encouraging environment for innovation and personal development.

The Role

Our services department is one that capsulizes a great team of multi-disciplinary roles that all contribute to our arcade industry. We have an exciting opportunity in this services department to join the Bandai Namco family as a Field Service Engineer in in & around the areas of Rochester, Tunbridge Wells, Maidstone, Ashford & Westwood Cross.. As a Field Service Engineer, you will be involved in every aspect of providing our key accounts with a professional service; attending sites for installing new machines, carrying out diagnostic and preventative protective maintenance, performing monetary collections and most importantly, playing the games to make sure theyâre fun and functional!

• Servicing and maintaining arcade machines including carrying out preventative maintenance, testing for all types of games sited within a specific area and complete service call logs.
• Perform monetary collections where required and handle cash responsible according to BNAE standards.
• To communicate regularly and effectively with your Regional Service Manager and Supervisor, working to the Rota produced by them on a monthly basis.
• Keep organised with administrative tasks and maintain effective communication via email and other platforms where used.
• Build a rapport with Site Staff/Managers and continue to develop the companyâs business with its existing major customers and future prospects.
• Perform ad hoc duties reasonably requested by your Regional Manager/Supervisor.

WHAT YOU'LL GET FROM US

We will provide you with a competitive salary and annual leave allowance accompanied by a discretionary bonus. Youâll receive a company car and fuel card with unlimited personal use and a set of tools, including a phone, needed to carry out your work. You will be provided a consistent Rota allowing you to make plans for your days off. Most importantly, youâll receive guidance from a great support network of other Engineers across the country. At Bandai Namco, everyone is happy to take a call to help you progress and get the job done and youâll be actively encouraged to continuous professional development of your own skills.

Benefits

• Company car
• Company phone
• Discretionary Bonus - Employees may be eligible for an annual bonus, subject to both individual performance and overall company performance. Please note that bonus payments are discretionary and not guaranteed.
• 33 Days annual leave per annum
• Work with a great deal of independence but supported by a great network of people.

Fun for All into the Future

Bandai Namco is an Equal Opportunity Employer. As firm believers in diverse thinking, we strive to build a workforce that is representative of our audiences, society and the world around us. We are committed to an employment process that respects a variety of voices, identities, backgrounds, experiences and perspectives.

Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates based on merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, neurodiversity, disability or any other category protected by law.

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