Registered Care Manager

£30,000–£40,000 per year + performance-related bonus

Job Type: Full-time / Contract

About the Job

Do you want to lead, develop and grow a high-quality domiciliary care service?

RSW Healthcare Services Ltd provides high-quality domiciliary care and support services, helping individuals remain safe, independent and comfortable in their own homes.

We are looking for an experienced, motivated and commercially aware Registered Care Manager to take ownership of our domiciliary care operation and play a key role in the next stage of our growth.

The Role

As Registered Care Manager, you will have overall responsibility for the safe, compliant and effective delivery of our domiciliary care services.

Alongside operational and regulatory responsibilities, we are looking for someone with the energy and initiative to help grow the service, develop referral relationships, respond effectively to new enquiries and convert suitable opportunities into sustainable care packages.

Key Responsibilities

Care Management & Compliance

• Lead the day-to-day management of the domiciliary care service.
• Maintain high standards in line with CQC requirements and relevant legislation.
• Complete and oversee client assessments, care plans and risk assessments.
• Regularly review care packages and ensure clients receive appropriate support.
• Manage safeguarding concerns, incidents, complaints and quality issues appropriately.
• Maintain accurate client and staff records.
• Conduct audits, spot checks, supervisions and quality monitoring.
• Ensure carers are appropriately recruited, inducted, trained and supported.
• Monitor service quality and client satisfaction.
• Maintain appropriate staffing levels and continuity of care.
• Coordinate rotas and care visits while the service is growing.
• Participate in an organised on-call/escalation arrangement where required.

Business Growth & Client Development

This is an important part of the position.

The successful candidate should be comfortable contributing to the growth of the service by:

• Responding quickly and professionally to new care enquiries.
• Speaking with prospective clients and their families.
• Conducting initial assessments and converting suitable enquiries into care packages.
• Developing professional relationships with local referral partners.
• Building relationships with hospitals, discharge teams, social workers, GP practices, local authorities and community organisations.
• Identifying opportunities for private-pay and commissioned care packages.
• Following up enquiries systematically until an outcome is achieved.
• Representing RSW Healthcare professionally at meetings and local networking opportunities.
• Working with management and marketing colleagues to develop effective client‑acquisition strategies.
• Monitoring new clients, care hours and referral sources.

What We're Looking For

We are looking for more than an administrator.

The successful candidate should be proactive, organised, confident, accountable and genuinely motivated to develop a high-quality care service.

Ideally, you will have:

• Previous management experience within domiciliary/home care.
• Strong knowledge of CQC requirements and adult social care regulations.
• Experience with care planning, risk assessments, safeguarding and quality assurance.
• Experience managing and supporting care workers.
• Strong communication and leadership skills.
• Confidence dealing with clients, families and external professionals.
• Good organisational and problem‑solving abilities.
• A commercially aware approach to developing a care service.
• Experience generating or converting new care packages would be highly desirable.
• Evidence of previously helping to grow a domiciliary care service would be a significant advantage.
• Relevant Level 5 qualification in Adult Care Leadership/Management, or willingness/eligibility to complete the appropriate qualification.
• Good IT and digital care‑management system skills.

The Person We Want

We are particularly interested in candidates who can demonstrate initiative and ownership.

During the recruitment process, candidates should be prepared to discuss:

• How they have improved or grown a previous care service.
• How they would generate new referral relationships.
• How they convert an enquiry into a successful care package.
• How they would maintain excellent compliance while growing a service.
• What their first 30, 60 and 90 days would look like.

Performance will be reviewed regularly during the probationary period, with agreed 30-, 60- and 90-day objectives.

Additional Requirements

• Minimum 3 years' domiciliary care experience
• NVQ Level 5 in Adult Care Leadership/Management
• Strong understanding of CQC requirements and adult social care regulations
• Ability to work in East London, Greater London
• Strong leadership, communication and organisational skills

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