Client Manager

Client Managers work closely with our clients, partners, suppliers and 80 DAYS’ in-house team to deliver successful projects and marketing campaigns for our clients.

Permanent Role, Edinburgh

The responsibilities of a Client Manager include:

Client Relationship Management

• Act as the main point of contact with clients
• Attend regular meetings with clients at their location, and maintain contact through email & phone calls
• Gain an understanding of clients’ business needs/focus, and relay this to the 80 DAYS team
• Deliver 80 DAYS’ output to clients and provide clear explanation

Analysis & Reporting

• Produce monthly reporting for clients, updating them on work completed, work planned, and the performance of their website & marketing activity
• Identify, using various analytics solutions, any issues with website performance and advise on a course of action to address
• Work with 80 DAYS’ team of specialists to deliver our services & results for our clients
• Schedule work within the team and ensure this is delivered
• Identify new opportunities for clients

Finance & Admin

• Set up clients within the agency’s IT systems (e.g. CRM, invoicing, etc.)
• Assist Finance team to ensure invoices are being addressed by clients

Skills & Experience

• Demonstrably commercially-minded
• Excellent inter-personnel & communication skills
• Strong organisation & project management skills, with an aptitude for multi-tasking and managing various priorities
• At least 2 years’ experience working within the luxury travel sector and/or a digital marketing agency
• Experience & knowledge of digital marketing techniques including SEO, SEM, Social Media, etc.
• A working knowledge of Google Analytics, with a Google Analytics Individual Qualification being an added bonus
• Excellent understanding of Microsoft office packages
• A desire & willingness to regularly travel for work
• Driving licence
• A degree in marketing- or business-related subject
• Experience & knowledge of managing creative projects such as branding, design and website development
• Experience using Google AdWords, Bing Advertising, Facebook Ad Manager, Funnel, Slack, Trello, WordPress, Umbraco & other CMS’s.
• Experience of digital solutions specific to the travel industry – such as online booking engines, PMS, Metasearch, etc.
• A fluent second language

Location

The role is to be based in Edinburgh with regular travel to visit clients across the UK, with some international travel also possible.

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