Hospitality Manager

London Source: WhatJobs

Up to £53,000 per annum

As Hospitality Manager, you will oversee and inspire our front of house, housekeeping, dining, and activities teams to deliver the highest standards of service. From dining and housekeeping to events and reception, you'll ensure every detail reflects our Signature brand standards and creates a truly welcoming, five-star environment. This is a hands-on role where you'll:

Lead and motivate a passionate hospitality team, setting clear expectations and leading by example.
Ensure premium standards of food, cleanliness, and customer service across the home.
Regularly engage with residents and families, seeking feedback and managing any non-care related concerns with professionalism.
Oversee rotas, budgets, and contracts, ensuring efficiency without compromising quality.
Drive continuous improvement, audits, and compliance, always striving for excellence.
Represent the home at internal and external meetings, building strong relationships with stakeholders and the local community.

We're looking for a natural leader with a genuine passion for hospitality and customer experience. You'll bring:

Requirements

Previous management experience, ideally from hotels, restaurants, healthcare, or similar high-end service environments.
Strong organisational skills with the ability to multi-task and prioritise.
Excellent personal presentation and communication skills.
A proactive, positive attitude and the confidence to lead from the front.
A real eye for detail and the drive to exceed expectations.

Benefits

Up to £53,000 per annum + bonus of up to 25%
Up to 30 days annual leave, plus 8 bank holidays, depending on length of service
Workplace pension
Free meals on shift for staff working 6+ hours
Private medical insurance and company sick pay
Life Assurance Scheme
Blue Light discount scheme eligible
Refer A Friend Incentive £50 voucher and up to £1,000 cash bonus
Staff recognition scheme - Purple Heart Award
Ongoing career training and development
Employee Assistance Programme, occupational health support and wellbeing services
Plus cycle to work scheme, study support, long service awards and more
Transport Links: Commuting - Emerson Park nearest train station, At Signature, you'll be part of a team that is redefining luxury care.
A supportive, inclusive working environment.
Training and development to help you grow in your career.
The chance to make a real impact on the lives of residents and their families.
Access to a range of employee benefits and wellbeing support.