Hospitality Manager

Location Signature at Hornchurch, Hornchurch - RM11 2QY

Closing date 06/11/26

Hours 40 hours per week

Your role at Signature

We are now looking for an experienced Hospitality Manager to join our team and take the lead in creating an exceptional resident experience across all non-clinical services in our luxury care home.

What you will do

As Hospitality Manager, you will oversee and inspire our front of house, housekeeping, dining, and activities teams to deliver the highest standards of service. From dining and housekeeping to events and reception, you’ll ensure every detail reflects our Signature brand standards and creates a truly welcoming, five-star environment.

This is a hands-on role where you’ll:

• Lead and motivate a passionate hospitality team, setting clear expectations and leading by example.
• Ensure premium standards of food, cleanliness, and customer service across the home.
• Regularly engage with residents and families, seeking feedback and managing any non-care related concerns with professionalism.
• Oversee rotas, budgets, and contracts, ensuring efficiency without compromising quality.
• Drive continuous improvement, audits, and compliance, always striving for excellence.
• Represent the home at internal and external meetings, building strong relationships with stakeholders and the local community.

What Signature offer

• Up to £53,000 per annum + bonus of up to 25%
• Up to 30 days annual leave, plus 8 bank holidays, depending on length of service
• Free meals on shift for staff working 6+ hours
• Private medical insurance and company sick pay
• Life Assurance Scheme
• Refer A Friend Incentive £50 voucher and up to £1,000 cash bonus
• Ongoing career training and development
• Employee Assistance Programme, occupational health support and wellbeing services
• Plus cycle to work scheme, study support, long service awards and more

Transport Links

• Commuting - Emerson Park nearest train station

We’re looking for a natural leader with a genuine passion for hospitality and customer experience. You’ll bring:

• Previous management experience, ideally from hotels, restaurants, healthcare, or similar high-end service environments.
• Strong organisational skills with the ability to multi-task and prioritise.
• Excellent personal presentation and communication skills.
• A proactive, positive attitude and the confidence to lead from the front.
• A real eye for detail and the drive to exceed expectations.

About Signature

At Signature, you’ll be part of a team that is redefining luxury care. Alongside a competitive salary, you’ll enjoy:

• A supportive, inclusive working environment.
• Training and development to help you grow in your career.
• The chance to make a real impact on the lives of residents and their families.
• Access to a range of employee benefits and wellbeing support.

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