Transformation Service Manager

The Transformation Service Manager is a key role within the Directorate, responsible for supporting the development and delivery of transformation programmes, service improvement initiatives and Cost Improvement Programmes (CIPs). The post holder will provide expert project management, lead complex workstreams, coordinate stakeholders and support the successful delivery of strategic priorities that improve operational performance, patient outcomes and financial sustainability. The role requires strong analytical, planning and communication skills, with the ability to work autonomously across multiple projects and engage effectively with clinicians, managers and partner organisations,

Responsibilities

• Lead and manage transformation projects and service redesign initiatives in line with Directorate and Trust priorities.
• Support the development, implementation and monitoring of Cost Improvement Programmes (CIPs).
• Develop project plans, business cases, reports, presentations and other supporting documentation for a variety of audiences.
• Coordinate project governance arrangements, including preparation of papers for steering groups and governance meetings.
• Monitor project progress, identify risks and issues, and ensure appropriate mitigation plans are in place.
• Analyse complex information to support service improvement, decision-making and benefits realisation.
• Engage and collaborate with clinicians, operational teams, patients, carers and external partners to support successful project delivery.
• Present project updates and recommendations to senior managers and stakeholders.
• Support the identification and implementation of innovative solutions to improve quality, productivity and patient experience. The Transformation Service Manager will provide specialist project and programme management expertise to support the delivery of transformation and service improvement initiatives across the Directorate. The post holder will lead designated projects, coordinate stakeholders, support CIP delivery, manage project risks and provide detailed analysis and reporting to inform decision-making. Working closely with the Divisional Transformation Lead and senior operational managers, the post holder will ensure projects are delivered effectively, benefits are realised and strategic objectives are achieved while maintaining a focus on high-quality, patient-centred care.

Qualifications

• Degree level qualification or equivalent management experience.
• Project management qualification such as PRINCE2 or equivalent experience.
• Evidence of continued professional development.
• Leadership / management development.

Desirable criteria

• ECDL or equivalent, Experience in Project Management
• Experience of producing detailed reports and documents
• Experience of leading and delivering projects
• Experience of partnership working
• Proven experience in managing challenging situations
• Proven experience in developing and implementing policies and processes
• Demonstrate experience in using lessons learnt to develop best practise
• Demonstrable experience of: Establishing and delivering complex projects within agreed timescales
• Demonstrable experience of: Working in effective partnerships with service users, clinicians and other stakeholders
• Involvement in service redesign projects
• Involvement in NHS procurement processes, performance management and stakeholder engagement (including clinicians, and users / carers)
• Experience of working with senior management teams on commissioning / service redesign projects
• Significant demonstrable experience of working across organisations, particularly acute and community care interface
• Senior management experience
• Experience of project management within a defined approach, Understanding of current mental health services and configurations delivered within the NHS
• Knowledge of Project Management
• Knowledge of CIPs
• Knowledge of PMO office role and responsibilities
• Experience of working with clinicians and business functions
• Experience of researching best practice interpreting its relevance and processes / practices which could be implemented successfully to achieve service delivery.

About the Trust

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence., Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel. In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles Oxford University Hospitals promotes a safe, respectful hiring environment. If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.

Sexual Safety Charter: In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles Oxford University Hospitals promotes a safe, respectful hiring environment. If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.

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