Infrastructure Operations Engineer

This role requires the successful candidate to hold or be willing to hold Security check (SC) clearance.

60/40 hybrid working from Birmingham/Bristol/Leeds/Manchester/Telford or Worthing

The Role at a Glance

• Team: Tooling & Automation
• Focus: Cloud infrastructure, CI/CD, automation, and secure access
• Environment: Complex, large-scale, and collaborative
• Security & Repos: HashiCorp Vault, Nexus, Bastion services
• Monitor & Check: Maintain live services and complete routine operational checks.
• Investigate & Solve: Troubleshoot incidents, resolve service requests, and escalation complex issues.
• Access Control: Administer user access and onboarding requests securely.
• Documentation: Maintain clear runbooks, support procedures, and user guidance.
• Tech Changes: Support controlled technical changes, service migrations, and stabilization.

What We Are Looking For (Essential)

• Experience supporting live IT services or operational tech environments.
• Good understanding of AWS cloud, operating systems, and networking.
• Exposure to CI/CD, automation, source control, or secrets management.
• Methodical troubleshooting skills and a strong attention to detail.
• Clear communication skills to support technical and non-technical stakeholders.
• Understanding of Agile, DevOps, or ITIL ways of working.
• Direct experience with Jenkins, GitLab, AWX, Ansible, Nexus, or Vault.
• Experience using ServiceNow or Jira.
• Relevant certifications (Cloud, Linux, DevOps, or ITIL).

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