Dell Field Service Engineer

We are seeking a full-time Dell Field Service Engineer to provide 24/7, 4-hour on-site warranty and break/fix support for Dell Enterprise and HES products. This is a hands-on technical role requiring Dell certifications, Norwegian language fluency, and the ability to work independently under strict SLA commitments.,

• Provide on-site hardware break/fix and SmartHands support for Dell Enterprise (PowerEdge XE) and HES (PowerStore, PowerScale) products.
• Respond to tickets within 4-hour SLA (24/7 coverage).
• Follow Dell FE Handbook, SOPs, and customer-specific processes.
• Maintain real-time updates in ServiceNow or other ticketing systems.
• Comply with customer health, safety, and security policies.
• Maintain certification status and participate in required Dell training.
• Travel to remote locations as required; manage associated travel logistics.
• Retainer engineers will be called upon to cover absences, peak workloads, or additional service needs. Fluent in Norwegian and English.
• Dell certifications for the following product families (or willingness to complete):
• Dell Enterprise: PowerEdge XE
• Dell HES: PowerStore, PowerScale
• Experience in hardware maintenance, repair, and IT field support.
• Familiarity with ServiceNow or similar ticketing systems.
• Knowledge of health, safety, and security compliance in industrial environments.
• Strong problem-solving skills, able to work independently under strict SLA requirements., Prior experience in data centers or industrial IT environments.
• Experience delivering SmartHands services.
• Multi-vendor hardware support experience.
• Full-Time Engineer: 3-year contract covering primary site with SLA obligations.
• Backfill Engineers: Retainer-based arrangement for coverage as needed.
• Training costs reimbursed upon completion.
• Monthly retainer plus per-ticket payments.
• Travel, hotel, and ferry costs reimbursed for remote locations.

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