People Advisor

Hello, we’re Pret Proud makers of freshly made food, organic coffee and big ideas. Across 750+ shops and 20+ countries, our teams are shaping the future of Pret through innovation, inclusion, great customer service and a shared passion for doing the right thing. We’re growing fast on our mission to be the hospitality employer of choice everywhere we operate – so it’s an exciting time to hop on board. Growing good things Pret is where passionate, hardworking, wonderful people (like you!) find what they need to shine. Growth is at the heart of everything we do – from supporting our people to grow in confidence and skills to pursue their unique paths, to figuring out how to make our food and coffee even more delicious and accessible.

What we're looking for

As a People Advisor, you'll work closely with our People Business Partners and wider People Team to support our UK Equity shops, providing practical, commercially minded People advice that helps our managers and teams succeed. You'll be a trusted partner on employee relations matters, ensuring our people processes are followed consistently, fairly, and in line with employment legislation and Pret's values. You'll take ownership of HR administration and documentation, maintain strong compliance standards, and help deliver a positive experience for our teams. Most importantly, you'll bring energy, curiosity, and a genuine passion for people, helping us create an environment where everyone can thrive.

Key responsibilities

• Provide practical HR advice to General Managers (GMs) and Operations Managers across Pret’s UK Equity Shops on employee relations, performance, attendance, conduct, capability, disciplinary and grievance matters.
• Support employee relations cases, investigations and formal processes, ensuring fair, consistent and appropriate outcome.
• Identify people risks early, support managers to resolve issues and elevate complex matters where required.
• Provide guidance on employment legislation, HR policies, procedures and best practice.
• Support consistent application of HR policies and processes across the Equity Shop estate.
• Support HR compliance, audit and governance activity and highlight emerging people risks and trends.
• Coach managers to build confidence and accountability in managing people and addressing issues early.
• Provide practical support with performance, attendance, conduct and difficult conversations.
• Deliver HR training, policy briefings and guidance as required.
• Support the delivery of HR policies, processes and key People initiatives.
• Identify practical improvements to simplify, streamline and improve HR processes and employee experience.
• Contribute to wider People projects and initiatives.
• Maintain accurate and confidential employee relations and people data.
• Use people data and ER trends to identify risks, recurring issues and opportunities for improvement.
• Share relevant insights and recommendations with People Business Partners and operational stakeholders.
• Help create a fair, inclusive and respectful workplace aligned to Pret’s values.
• Build trusted relationships with managers and employees, providing an approachable and solutions-focused HR service.
• Support wider People priorities that enhance employee experience, engagement and culture.

Key Competencies

• People-focused: Builds trust and puts people at the heart of HR advice.
• Employee relations: Confident handling sensitive and complex people matters.
• Commercial: Understands the pace and priorities of hospitality.
• Influencing: Builds credibility, provides constructive challenge and encourages manager ownership.
• Risk aware: Spots and manages people risks early.
• Problem solving: Practical, balanced and solutions-focused.
• Collaborative: Builds strong relationships across Operations and the People team.
• Integrity: Handles sensitive information with discretion and care.
• Digital: Comfortable using HR systems; Workday experience desirable.

Life at Pret

In the office Our offices are where teams come together to collaborate, connect and bring great ideas to life. Wherever you're based, you'll find:

• Individual ways to grow: fully funded professional qualifications, leadership development and informal and formal mentoring
• Diversity & belonging: Everyone’s welcome at Pret – you’ll be valued for who you are and supported to feel confident in yourself and your skills
• Pace & variety: Build a diverse skillset, meet some new people and learn (a LOT)
• Community & purpose: We work together to creative positive change through the Pret Foundation

Our values

• Be kind, honest and generous: bring genuine warmth and your authentic self to work every day
• Bring your passion: share our passion for food and exceptional customer service
• Spread joy every day: small acts of kindness are a big part of what makes the Pret experience special

The perks

• A Gold Card! That means when you’re in the office, your food and drinks are on us. And when you’re not, you get 5 free drinks a day and 50% off everything else
• 33-38 days of annual leave (increasing with service)
• Free private medical aid cover – with the option to add a loved one
• 4-5% pension contribution (increasing with service)
• Life assurance at 3x your annual salary
• Loyalty awards to celebrate every 5 years you’re with us
• And more – think: a flexible benefits platform, season ticket loans, a healthcare cash plan, mortgage services, financial wellbeing provisions, option to take a sabbatical after 3 years and opportunities to support our incredible charity, the Pret Foundation.

Hello, we're Pret Life in our Shops

Life in our Support Centre (75B) Great customer experiences start with great teams. Explore the diverse career paths, skills and opportunities across our shops and Support Centre, and learn how our people bring the Pret experience to life every day.

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Our Rising Star Programme That’s for our people, our communities and the planet. We strive to make the kindest choice with the most positive impact wherever we can – and we’re looking for passionate people who can help us keep that spirit alive as we grow.

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