Contact centre advisor

Monday-Thursday: 9.00am-5.30pm | Friday: 10.00am-4.00pm | Full-Time

25 days' holiday + bank holidays | Option to purchase 5 additional days | Additional company leave allowance

Office-Based Initially | Hybrid working opportunity after approximately 6 months

We're working with a well-established insurance business supporting major brands across the UK. Due to continued growth, they're looking for Contact Centre Advisors to join their expanding team.

THE ROLE

This is a telephone-based customer service, sales and renewals role, with the majority of customer contact being inbound.

You'll be speaking with existing customers, helping them with queries around their insurance products and identifying relevant renewal or additional product opportunities. There will also be some outbound contact with existing customers whose policies are approaching renewal.

You'll provide a friendly and professional service while working towards individual sales, customer service and performance targets.

Responsibilities:

• Handling predominantly inbound customer calls, alongside some outbound renewal activity.
• Speaking with existing customers regarding their insurance products.
• Identifying customer needs and discussing relevant options.
• Converting suitable opportunities into renewals and additional sales.
• Providing an excellent customer experience.
• Working towards agreed performance targets.
• Following regulatory, compliance and GDPR requirements.
• Maintaining accurate customer records and completing required processes.
• Taking part in training, coaching and team development activities.

ABOUT YOU

We're interested in speaking to people who are confident communicators and enjoy working with customers over the telephone.

Previous customer service or telephone-based sales experience would be ideal, particularly within a regulated environment such as insurance, financial services, utilities or a similar sector.

We're looking for someone who is:

• Ideally, previous experience working in a similar customer service, sales or contact centre environment.
• Confident and able to communicate clearly and professionally over the telephone. Comfortable working towards targets.
• Customer-focused in their approach.
• Able to listen to and understand customer needs.
• Comfortable learning and using new systems and products.
• Comfortable working within structured processes and regulatory requirements.
• Reliable, punctual and comfortable working in an office environment.
• Able to work effectively as part of a team.

If you're looking for a role where you can build your experience, develop your skills and progress your career, we'd be keen to hear from you.

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