Due to our rapid and accelerating growth, Telserve trading as Plan.com is looking to recruit Customer Services Executives to join our fast-paced department.
Working hours are 8 hour shifts patterns, covering the phones between 9am and 6pm Monday to Friday.
Responsibilities include, but are not limited to;
Developing and using their customer services expertise to identify and resolve customer queries in a timely manner
Handling inbound and outbound calls to our customers, responding to a diverse range of problems and requests
Achieving individual, and contributing to department, SLAs and KPIs ensuring value added service to our customers
Identifying risks and opportunities for improvement, delivering simple, effective ways to improve the service we offer to our customers
Escalating issues where appropriate to the Customer Services Manager
Ensuring that all customers experience an exceptional level of service
Key skills/attributes;
Excellent communication skills on all levels
Ability to work on own initiative as well as part of a team
Sound numerical skills
Sense of urgency and the ability to work in a fast-paced office environment
Deadline focused with ability to prioritise tasks
Flexible and multi-tasking ability to produce results
Excellent knowledge of Microsoft Office, especially Microsoft Excel
What's in it for you?
Being the Second Best Mid-Sized Company to Work For and the Number 1 Best Telecom's Company to Work For in 2021 is a glowing representation of what a great team we have here and the fantastic company culture we have built
We have an excellent staff retention record and an upbeat, motivated workforce
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